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title: "FAQs | Edinburgh's Hogmanay - Official Website"
meta:
description: "All the events and tickets for Edinburgh's Hogmanay 2026"
---
## FAQs
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Please try checking your spam folder for your tickets. If you haven’t received your tickets within 48hrs of booking, please email [**customerservice@unique-assembly.co.uk**](https://edwinterfest.com/mailto:customerservice@unique-assembly.co.uk) with your booking reference and details.
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If a customer is unable to attend an event without the assistance of a Personal Assistant (PA) or Companion, then we will provide an additional PA Ticket.
Personal Assistant (PA) / Companion tickets are provided on the expectation that they are willing and able to assist you throughout your visit, and in the event of an evacuation, they are your main point of assistance. Crowd management personnel located near the Accessible Viewing Areas will assist in moving everybody to a place of safety.
Please contact the Customer Service at [**access@unique-assembly.co.uk**](https://edwinterfest.com/mailto:@unique-assembly.co.uk)****to discuss this with a team member.
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**Edinburgh’s Hogmanay Street Party & Silent Disco**
Alcohol is permitted into the Street Party but only in plastic containers and cans not exceeding 500ml. Maximum 4 per person.
Strictly NO GLASS can be brought into the Street Party. Please be advised that our stewards will be conducting searches upon entry. Excess alcohol may be confiscated, and you risk being refused entry.
You will find pay bars and food outlets throughout the Street Party. Please drink responsibly.
**Hogmanay in the Gardens / Night Afore Party**
Alcohol CAN NOT be brought into the Hogmanay in the Gardens / Night Afore Party, and no glass is allowed in the venue. However, you can purchase food and drink from outlets throughout the arena.
**Indoor Events**
Alcohol cannot be brought into indoor events. Drinks can be purchased from the bar inside the venue.
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Many events are all-standing and outdoors, so we recommend you **dress appropriately for the weather conditions** with sturdy footwear and waterproof clothing if required.
Before heading out, please look at the weather forecast and ensure you **dress for an outdoor winter event**.
Please note: for safety and viewing comfort of others, umbrellas are not permitted at the event.
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**Hogmanay in the Gardens** and the **Street Party** both operate a strict **NO READMITTANCE** policy. Once you leave an event, you will not be allowed back into it.
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**Can I resell my Hogmanay Event tickets? **
No, the resale of Hogmanay Events is strictly prohibited. Reselling tickets breaches our terms and conditions, and any tickets found to have been resold may be invalidated without a refund.
We aim to maintain fairness in our ticketing process, which is why resale is not allowed.
**Can I gift my Hogmanay Event tickets to friends or family? **
Yes, you may gift your tickets to friends or family. However, you must provide a signed Letter of Authority confirming that the tickets are a gift and have not been resold.
The Letter of Authority should include: Your full name and contact details. The recipient’s full name and contact details. The event name and ticket details (e.g., entry gate, number of tickets). A clear statement that the tickets are being gifted. Your signature and the date. The recipient must bring the Letter of Authority along with their photo ID when attending the event.
**What happens if someone resells their tickets?**
If tickets are discovered to have been resold, they may be cancelled, and the purchaser may be refused entry to the event. This policy helps to prevent unauthorised resale and ensures fairness for all ticket buyers.
**How do I provide the Letter of Authority if gifting tickets? **
You can write the Letter of Authority by hand or type it out and sign it. Ensure all the required details (as listed in Question 2) are included. The recipient should carry a printed or digital copy of the letter and their photo ID when attending the event.
**Is there a deadline for gifting my tickets?**
There is no specific deadline for gifting tickets. However, we recommend completing the process well in advance of the event to avoid any potential issues.
**Will the recipient have any issues entering the event if tickets are gifted? **
As long as the recipient provides a valid Letter of Authority and a photo ID that matches the details in the letter, they will not encounter any problems gaining entry. It is essential to follow the guidelines carefully to ensure a smooth experience.
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You can purchase your tickets online at [edinburghshogmanay.com](http://edinburghshogmanay.com), [ticketmaster.co.uk](https://www.ticketmaster.co.uk/) and [tickets-scotland.com](https://tickets-scotland.com/)
Tickets can also be purchased in person from box offices at [Edinburgh's Christmas](https://edwinterfest.com/edinburgh-christmas), opening 14 November.
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All tickets for Edinburgh’s Hogmanay 2026/27 will be** e-tickets**. These will be emailed directly to the email address provided when booking at the time of purchase.
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Yes. At Edinburgh’s Hogmanay, we aim to create an event which is accessible to all. We are dedicated to ensuring that your visit is as enjoyable and hassle-free as possible. However, we understand that there may be challenges in terms of accessibility due to our temporary site layout.
Please contact the Customer Service Team at [**access@unique-assembly.co.uk**](https://edwinterfest.com/mailto@unique-assembly.co.uk) to speak to a staff member about your assistance requirements, access and advice on the most suitable event for your needs.
Accessible Viewing Places are limited for the events for patrons with permanent disabilities, so please contact the Customer Service to secure at space [**access@unique-assembly.co.uk**](https://edwinterfest.com/mailto@unique-assembly.co.uk)
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Due to the nature of the events, **[Hogmanay in the Gardens](https://edwinterfest.com/hogmanay/whats-on/hogmanay-in-the-gardens-with-underworld)**, [**Street Party**](https://edwinterfest.com/hogmanay/whats-on/street-party)****and**[Night Afore Party](https://edwinterfest.com/hogmanay/whats-on/night-afore-party)** are strictly 12+. **Anyone under 16 years old must hold a full-price ticket and must be accompanied by an adult over 18 years of age**.
Our multi-day programme has varying age restrictions from event to event. Please check the restrictions listed under event warnings on each event page.
Young partygoers are welcome at our range of family friendly events, including the [**Torchlight Procession**](https://edwinterfest.com/hogmanay/whats-on/torchlight-procession), **Bairns Hogmanay Family Ceilidh**and **Sprogmanay**.
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Edinburgh's Hogmanay operates a **no dogs policy**, due to the busy nature of the event and the environment they take place in, with loud noises, fireworks and significant visitor numbers.
The decision to bring your Assistance Dog is at your discretion - we have processes in place to enable this so please contact our team on [**access@unique-assembly.co.uk**](https://edwinterfest.com/mailto@unique-assembly.co.uk).
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Please be advised that our stewards will be conducting searches upon entry. In the interests of safety, Event Organisers reserve the right to conduct security searches of bags and clothing on entry, for prohibited items, including:
- **No glass or sharp objects** are allowed into the arena for health and safety reasons.
- **No chairs, professional cameras, Illegal drugs, weapons, smoke canisters/flares, glass or metal/hard plastic bottles**(including perfume/fragrance) or **umbrellas**.
- **Do not bring any bags larger than a sheet of A3 paper (297mm x 420mm)**
- For security reasons, cameras can only be brought into the Street Party and Concert in the Gardens if they can fit into your pocket. Selfie sticks are allowed into any of the events, however, when using selfie sticks, please be considerate of others.
- This event has a strict** NO-DRONE policy.**
- Please note: this is an **outdoor event taking place in winter in Scotland**. Please dress accordingly and note that we operate a **no-umbrellas policy** for safety reasons and to ensure sightlines of other people. We will provide weather updates across all four days of events and be prepared for all weather eventualities.
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Booking fees are paid to cover the costs incurred on all box office services and transaction fees incurred to process and deliver event tickets. The charge pays for the counter, phone and online services we provide from on-sale date for events, through to post-event services. These fees cover:
- Box Office & Customer Service Staff
- Retail distribution (website, call centre and box office infrastructure)
- Payment processing and transaction fees
- Ticket fulfilment
- Box office technology, software and hardware
To be as clear as possible with our pricing, we show you all of our booking fees when you purchase your tickets.
These fees simply cover the cost of processing and booking your event tickets. In the event of cancellation ticket buyers are entitled to a refund up to the face value of tickets purchased, but booking fees are non-refundable.