1. General Terms and Conditions

1.1 Introduction

Welcome to the Unique Assembly Ltd website, EdWinterFest.com (collectively referred to as this "Website"). This Website is provided to assist customers in gathering information and booking tickets for events organised by Unique Assembly Ltd, including Edinburgh’s Christmas, Edinburgh’s Hogmanay, and WinterFest events, and for no other purposes. The terms "we," "us," "our," and "Unique Assembly" refer to Unique Assembly Ltd (Company number SC740061). The term "you" refers to the customer visiting the Website and/or purchasing ticket(s) on this Website.

Unique Assembly Limited, incorporated in Scotland (Company number SC740061) with its registered office at 2 Roxburgh Place, Edinburgh, Midlothian, EH8 9SU, is the “Promoter” of Edinburgh’s Hogmanay events – including the “Hogmanay Street Party,” “Concert in the Gardens,” “Candlelit Concert in St Giles’ Cathedral,” “Torchlight Procession,” and New Year’s Day “First Footin” (each an “Event” and collectively the “Events”).

The “Ticket Holder” is the individual in possession of a ticket, whether purchased or otherwise, to any of the Events. The “Venue” refers to the location where an Event is scheduled to take place.

The purchase and/or use of a ticket(s) for any Event(s) constitutes acceptance of these Terms and Conditions. Any terms and conditions printed on an Event ticket or posted at an Event are deemed to form part of these Terms and Conditions.

1.2 Agreement to Terms

This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively the "Agreement"). By accessing or using this Website in any manner, you agree to be bound by the Agreement and represent that you have read and understood its terms. Please read the Agreement carefully, as it contains important information concerning your legal rights and limitations on these rights, as well as a section regarding applicable law and jurisdiction of disputes. If you do not accept all these terms and conditions, you are not authorised to use this Website.

1.3 Changes to Terms

We may change or modify the Agreement in the future in accordance with the Terms and Conditions herein. Your continued access or use of this Website after such changes signifies your acceptance of the updated or modified Agreement. The date of the last revisions will be noted at the bottom of this page. Any revisions will take effect upon posting. We will notify our members of material changes to these terms and conditions either by sending a notice to the email address provided at registration or by placing a notice on our Website. Be sure to return to this page periodically to review the most current version of the Agreement.

2. Use of the Website

2.1 Conditions of Use

As a condition of your use of this Website, you warrant that:

(i) All information supplied by you on this Website is true, accurate, current, and complete;
(ii) If you have an account on this Website, you will safeguard your account information and be fully responsible for any use of your account by anyone other than yourself;
(iii) You are 13 years of age or older to register for an account and contribute to our Website; and
(iv) You possess the legal authority to enter into this Agreement and to use this Website in accordance with all terms and conditions herein.

2.2 Website Ownership & Restrictions

Copying, transmission, reproduction, replication, posting, or redistribution of the Website Content or any portion thereof is strictly prohibited without prior written permission from Unique Assembly. To request permission, you may contact us at:

Unique Assembly Ltd
2 Roxburgh Place,
Edinburgh, EH8 9SU,
Scotland, United Kingdom.

2.3 Third-Party Websites

This Website may contain links to third-party websites operated by independent ticketing agents or other festival/event sites. Unique Assembly is not responsible for the content or services provided on these third-party websites. Before proceeding with any transaction on third-party sites, you should determine if additional charges will be incurred. We provide third-party information for convenience but do not guarantee that such information is accurate.

2.4 Additional Terms and Conditions

We may display additional terms and conditions on the Website, such as in connection with promotions or the sale of goods or services. If additional terms conflict with these general terms, the additional terms will take precedence.

3. Prohibited Activities

The content on this Website, including but not limited to messages, data, information, text, music, sound, photos, graphics, video, software, code, logos, or other material, as well as the infrastructure used to provide such content and information, is proprietary to us. You agree not to:

(i) Use this Website or its content for any commercial purpose;
(ii) Access or copy any content or information using automated means such as robots, spiders, or scrapers without our written permission;
(iii) Violate website security or circumvent access restrictions;
(iv) Overload the infrastructure with unreasonable or disproportionately large demands;
(v) Deep-link to any part of the Website without our written permission;
(vi) Frame or mirror any part of this Website without our written permission;
(vii) Attempt to modify, translate, adapt, decompile, disassemble, or reverse-engineer any software used by Unique Assembly.

4. Ticket Purchase Terms

Calls to the official Box Office at 0131 623 3033 are charged at local landline rates or free, depending on callers' phone contracts. Mobile network charges may vary.

4.1 Age Requirement

To purchase items from us, you must have a valid credit/debit card issued in your name.

4.2 Ticket Sales

All tickets are sold subject to availability and these Terms and Conditions. The purchase of a ticket constitutes an agreement to these Terms and Conditions. A valid ticket must be produced for entry into an event. When booking, notify us of any access requirements. Altering or defacing a ticket may invalidate it.

4.3 Entry Refusal

Management reserves the right to refuse entry for reasonable causes, such as health and safety concerns, licensing reasons, or voided tickets.

4.4 Personal Arrangements

Personal arrangements, including travel, accommodation, or hospitality relating to the Event, are at your own risk. Neither we nor the Event Partner(s) shall be liable for any loss of enjoyment or wasted expenditure.

4.5 Pricing and Charges

The price for the products that you order will be the price quoted on the website at the date the order is received, except in the case of obvious error. All prices currently advertised do not include delivery charges, which are advised during the checkout process before any purchase is completed. You can check your delivery charges for your basket prior to checkout.

4.6 VAT and Payment

All prices currently advertised are inclusive of VAT (where applicable). We currently do not offer VAT exemption for international customers or any geographical regions. The grand total of the order is the price of the product(s) ordered plus the delivery charge.

We currently only accept the following payment cards: Visa, Mastercard, Maestro/Solo, Amex. The price charged to customers outside the United Kingdom will be subject to the exchange rate applied by the customer’s credit or debit card company, which we do not define or determine. Your debit or credit card will be charged once you submit your order.

4.7 Card Authorisation

By submitting a credit or debit card number, you represent and warrant that your use of the card is authorised and that all information submitted is true and accurate, and you authorise us to charge the card tendered for all amounts payable based on the products ordered.

4.8 Validation Checks

You may be subject to validation checks and/or third-party authorisations during the ordering process.

4.9 Personal Liability

You are personally liable for any orders that you place and charges that you incur.

4.10 Refunds and Exchanges

Tickets are non-refundable except in the case of event cancellation. If an event is cancelled, ticket holders will be offered seats at a rescheduled event or other performances (subject to availability) or receive a refund up to the face value of the tickets. No refund will be given for tickets ejected or refused entry due to inappropriate behaviour.

4.11 Seating

Events feature unreserved seating, and we cannot guarantee that groups will be seated together.

5. Event Rules and Safety

5.1 Alcohol and Food Policy

Neither alcohol nor hot food may be brought onto any Unique Assembly venues. Only food purchased on the premises may be consumed. Alcohol can only be purchased and consumed in licensed bar areas, and licensing laws will be strictly enforced.

5.2 Mobile Devices

All mobile devices must be switched off during events.

5.3 Recording Equipment

No recording or copying equipment is allowed in the auditorium. Any violation may result in confiscation of the equipment, and no refund will be issued.

5.4 Search Policy

For safety and security reasons, Unique Assembly may search personal possessions while on the premises. Refusal to be searched will result in denied entry without a refund.

6. Liability

6.1 Limited Liability

Personal arrangements such as travel, accommodation, or hospitality relating to an event are at your own risk. Our liability in connection with an event is limited to the ticket price paid by you, excluding delivery fees.