Enjoy Peace of Mind with XCover Booking Refund Protection

We understand that sometimes, unforeseen circumstances can disrupt your plans. That's why we've partnered with XCover to offer Booking Refund Protection for your Edinburgh's Christmas & Edinburgh's Hogmanay tickets. This optional add-on assures you that you won't be left out in the cold if the unexpected happens.

Booking Refund Protection

All refunds are administered by XCover.com. You will be provided with a refund on any unused booking if you are unable to attend the booked event due to any of the circumstances set out below.

How to Add Protection to Your Booking

Adding Booking Refund Protection is straightforward:

• Select Tickets: Choose your Winterfest tickets as usual.
• Add Protection: Opt in for Booking Refund Protection during the checkout process.
• Confirmation: Receive a confirmation email from XCover with your policy details.

Requesting a refund

Go to xcover.com/claim to start your claim. Our claims team prioritises those claims that are filed within 7 days of the claim event.

Provide a detailed description of the event.

For all claims we require, as a minimum, a detailed description of the event. We may request further information during the claim process such as booking invoices and receipts. If required documents are not provided to us the claim may be rejected or the status changed to “Pending”.

You will be asked to provide at your own expense the following within 45 days of registering your refund application:

• the original unused tickets for all parts of the booking;
• a doctor’s report where your refund request is for injury or illness or a death certificate where your refund request is for death;
• an official notice from the transport service provider in the event of delay, cancellation, mechanical breakdown or accident in relation to the public transport network;
• for the breakdown of a private vehicle, a vehicle recovery service report (AA, RAC or equivalent), copy of garage repair bill or parts receipt or in the case of vehicle repairers or police;
• the original jury invitation inviting you to be a juror;
• in the event of a burglary the police report with crime reference number;
• the original witness summons requesting you to appear in court;
• a copy of a valid visa permitting your travel to the booked event;
• confirmation of relevant road closures from the Police or the relevant Government agency if requesting a refund due to an official weather warning being issued;
• any reasonable additional evidence that we ask for.

If you need to make a claim, visit xcover.com/claim and follow the instructions.

Note: Booking Refund Protection must be added at the time of ticket purchase and is non-refundable.

· Please see standard event T&Cs relating to event cancellation policy: Terms